About Healium
What is Healium?
Healiumis a specialized wound and stoma care provider, offering innovative solutions for patients, healthcare providers, and insurers. We combine expert clinical care with easy access to high-quality wound care products.
Who can benefit from Healium services?
Our services cater to patients needing advanced wound care, healthcare providers seeking clinical partnerships, and insurers looking for optimized care solutions.
Do I need a prescription to purchase wound care products?
Most of our products do not require a prescription. However, some advanced wound care items may need a healthcare provider’s recommendation. If unsure, our team can assist you.
How does Healium ensure high-quality care and products?
We collaborate with experienced wound care specialists and partner with top medical manufacturers to provide clinically approved, high-quality solutions.
Ordering & Payments
How do I place an order?
Simply visit our online shop, add products to your cart, and proceed to checkout. If you need help selecting the right products, our team is available to assist.
What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay and PayPal.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, you can request changes or cancellations by contacting our support team as soon as possible.
Do you offer discounts for bulk orders?
Yes! We provide special pricing for bulk orders. Contact our sales team to discuss bulk purchasing and wholesale options.
Shipping & Delivery
Where do you ship?
We currently ship across the UAE. International shipping options are available upon request.
How long does shipping take?
Standard shipping takes 2 business days, while expedited shipping options are available at checkout.
How can I track my order?
Once your order is shipped, you will receive an email with tracking details. You can also check your order status in your account.
Do you offer same-day or next-day delivery?
In select regions, we offer same-day or next-day delivery for urgent medical supplies. Availability depends on your location and the time of order placement.
Returns & Refunds
What is your return policy?
We accept returns of unused and unopened products within 10 days of purchase. Due to hygiene reasons, certain medical consumables are non-returnable.
How do I request a refund?
To initiate a return or refund, please contact our support team with your order details. Refunds are processed within 10 business days after receiving the returned items.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, contact us immediately with photos of the issue. We will arrange a replacement or refund as quickly as possible.
Are return shipping costs covered?
If the return is due to an error on our part (wrong item or defective product), we will cover the shipping costs. Otherwise, customers are responsible for return shipping fees.
Partnerships & Business Inquiries
I’m a healthcare provider. How can I collaborate with Healium?
We offer clinical partnerships, training programs, and access to advanced wound care solutions. Contact us to explore collaboration opportunities.
Do you work with insurance providers?
Yes! We partner with insurers to offer second opinion services, preferred provider programs, and cost-optimized wound care management.
Can I become a distributor of your products?
We welcome distribution partnerships. If you’re interested in reselling our products, please reach out to our business development team for details.
Do you offer product training?
Yes! We provide comprehensive product training for healthcare providers, ensuring they are well-equipped to use our wound care solutions effectively. Contact us to learn more about training sessions and educational resources.
Clinical Education & Specialist Programs
What types of training and education do you provide?
We offer specialized training programs covering advanced wound care, stoma management, and pressure injury prevention. Our courses are designed for healthcare professionals looking to enhance their expertise and stay up to date with best practices.
How does your specialist program management work?
Yes, we offer CME-accredited courses and certification programs to help healthcare providers advance their credentials in wound and stoma care.
Can you assist with billing, payroll cycles, or CPT coding for our specialist programs?
Yes, we support hospitals and clinics by managing payroll cycles for specialist programs and providing guidance on CPT coding to streamline billing and reimbursement processes. Our goal is to optimize financial and operational efficiency for our partners.
Can healthcare facilities integrate your programs into their existing services?
Absolutely! Our specialist programs are designed to seamlessly integrate into hospitals and clinics, complementing their existing services while improving patient outcomes and financial efficiency.
Customer Support
How can I contact customer support?
You can reach us via:
📞 Phone: +971 4 575 5684
📧 Email: cpurvey@healium.me
What are your business hours?
Our team is available from [Business Hours & Time Zone].
Do you offer virtual consultations for product recommendations?
Yes! Our team provides virtual consultations to help you choose the best wound care products based on your needs. Book an appointment through our website.
How can I provide feedback about my experience?
We value customer feedback! You can leave a review on our website, email us directly, or complete a short survey after your purchase.
